I’ve been trying to redeem an Xbox gift card through the home offer for several days and multiple attempts. I contacted customer service and was advised to clear the cache, but it still isn’t working. I’ve tried both the web and app, and both show the same error:
"Our apologies. Due to a system issue, your registration was not successful. Please try again later."
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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