I received an email today to redeem 2 of my offers for signing up for Fios a month ago. The email says they are ready to redeem, but when I enter into Home Offers they are still saying Pending. Today is 6/20/2024 and they say Redeem on Jun 20,2024.
I have tried with 2 different browsers, as well as the app (both with clearing cache and without) Any way I look at the offers they still say Pending, even though today they can be redeemed.
added - I did online Chat and the majority of the chat was the agent trying to sell me a wireless plan. In the end the agent sent a link but that also didn't work. They said a ticket would be created and then the chat dropped off without any update on a ticket.
Hi DJeep17,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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