Hi, I chose the $400 Home Depot gift card reward option as a new customer for Fios Internet but after checking the eligible items nothing suits my need and would like to change to getting a nintendo switch option. I contacted live support and guided me to reward department but the representative on the phone said she is unable to help on this. Please advise!!!
Hi Jieyi324, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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