Sign up Promo Gift Card Rabbit Hole!
jasstrom
Enthusiast - Level 1

I'm stuck on hold again to ask a question that many here seem to have faced:  I have "redeemed" but not used the value of a $100 and a $200 promo card that were offered on signing up for Fios.  I waited the appropriate time and them requested the cards.  I would like to apply these to my account.  There is a thread of others that have struggled with this, and it seems it took executive intervention to do satisfy the person with this same dilemma. 

I am not waiting terminally on hold to reach an agent and then jump through all the hoops that poor soul had to. 

How can you offer a promo and them make it so hard to use.  I can't find any way to add the value to my account.

Please help.

Thank you.

 

Regards,

 

Jas

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Re: Sign up Promo Gift Card Rabbit Hole!
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

 

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