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I have been with Fios for 65 days so I received emails to claim $100 in Amazon and two $50 Verizon gift cards. I was able to claim Amazon, however for the Verizon gift cards I keep getting the following message:
"We cannot process your request at this time. Please try again later or call 1-844-236-4769 for assistance."
I am requesting that this be escalated to a live agent for assistance, as the telephone number is just an AI agent and is not helpful. This has been very frustrating.
Hi danielhwei,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply, and direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
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