Unable to claim Verizon $200 gift card promotion
vinnyk1
Enthusiast - Level 2

Can someone please help me with claiming Verizon $200 gift card promotion? I was able to successfully redeem Target Gift Card and Xbox card  but  Verizon (gift card) claim link keep browsing or giving error message. trying since past 3 days with no success.

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vinnyk1
Enthusiast - Level 2

here is the screenshot. i have been trying from past 3 days on different browser. called customer service and they said, its known issue and after 2 hours on phone, they said, try later. lol
here is the error...here is the error...

Eileencos
Enthusiast - Level 3

Same problem  Then chatted with a Maria who told me she can't handle Fios/Residential promotions.  Please help me.  I have had this issue for 14 days.  Why won't somebody help me.  Four chat sessions and 4 phone calls.  What is the problem?

Eileen

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vinnyk1
Enthusiast - Level 2

Yup, same here. No one has solution for that. I spoke to Verizon Customer Service, chatted with them as well. Still unable to resolve my issue.  It’s so frustrating. 

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kh_jenn
Moderator
Moderator

Hi vinnyk1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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Nilsa_VZ
Community Manager
Community Manager

@vinnyk1  and @Eileencos This is a known issue and the development team is currently working on a fix. Once the issue is fixed, an announcement will be provided. We apologize for this inconvenience. 



Community Manager
Community Manager II
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