We were promised gift cards when I signed up for Verizon service in November. The sales representative who assisted me with signing up told me that I would receive $350 in Verizon gift cards within 2 billing cycles after starting my service.
I signed up on November 5th and paid my first two bills on time, but I still have not received the promised gift cards. I contacted customer service atleast 4 times over the last 2 months and was told the gift cards should have been sent out and they would look into it, but I have yet to hear back with any update or resolution.
I am very disappointed that I still have not received the gift cards I was promised as an incentive to choose Verizon. I selected Verizon specifically due to the offer of gift cards, which have still not arrived. This is unacceptable customer service in my view. The failure to follow through on a promised promotion makes me question relying on Verizon if such issues arise so early on.
Disappointed,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
