Welcome Bonus on Hold for Past Due Balance despite no past due balance

Ptho16
Newbie

I was able to successfully redeem multiple welcome bonuses, however, there is a $200 gift card that has a status saying “on hold due to past due balance” however, I do not show any past due balances and this did not stop receipt of two other gift cards. I have been trying to chat with someone and received no response. 

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kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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