Where are my gift cards?

Signed up for Fios (swapped from Xfinity) beginning of this year. 

Was promised 2 x $200 gift cards as part of the promotion.

Right after installation I applied for the cards at Verizon web site. 

I understand I need to wait for an email with a way to activate them. 

Have not received any such emails.

When I initiated a chat  on the Verizon web site to inquire about the cards, I was given a phone number for Blackhawk  1-888-397-0765

This led me to a list of selections that had nothing to do with getting my gift cards and I couldn't find a way to get a person to help me.

My questions:

How long does it normally take to receive promotion gift cards? (am I being impatient) 

Any advice on how to proceed on this quest?

Otherwise I have been very satisfied with Verizon as my new ISP.

Re: Where are my gift cards?

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.



Re: Where are my gift cards?
Customer Service Rep

We should be able to help with that pretty easy! Please reach to us via social platforms where we can access the account and that would be either twitter.com/VerizonSupport or Facebook.com/Verizon for 24/7 assistance. Talk soon! ^WXW