When I signed up for Fios, I was offered a free Xbox bundle. After the initial period of time, I received an email with a link to claim.
I claimed both the headphone/controller and the $50 gift card and received confirmation on both. The confirmation for the gift card stated that I would receive an email with the ecard within 48 hours. It has been 7 days and I still have not received it. I did however al.ready receive the headphone/controller.
Why is this taking so long? Is the email coming from Verizon or a different sender? The confirmation doesn't detail that
Hi Davide1228, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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