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I tried to redeemed multiple welcome bonuses ($200 Verizon gift card, $200 Amazon gift card, and $50 Amazon gift card). However, each of them is marked as “on hold due to past due balance,” even though I do not have any outstanding balances. This issue needs to be resolved as soon as possible, as it is affecting many people.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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