I have had both Verizon Wireless and Verizon Fios in the past where the ID.me discount was applied to a joint account. Now that I have only Fios, the ID.me discount for veterans is not working. My status has not changed of course, one cannot STOP being a veteran, but my service contribution is no longer being acknowledged by Verizon. I have tried to use phone tech support, with no resolution. I am interested in upgrading my service, but find it difficult to justify an upgrade given the failure to honor a corporate discount policy. How may I have this issue escalated?
Hi Honano2,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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