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I’ve been a tv customer for 8 years and had the original set top box until 2-3 months ago when they replaced it 2 times after tv freezing constantly. After much frustration and 2 old set top boxes they finally replaced it with supposedly an upgraded one. They do NOT install these for free even though I am renting this equipment. It came with a bunch of parts (splitter?). To hook up. Oh. I do pay monthly for inside wire maintenance. I am not familiar with any of these parts and the instructions are in Greek. Why doesn’t Verizon take care of their own equipment ? This equipment is RENTED every month. I am 77 years old and not a Verizon tech. You might want to seriously consider getting involved with Verizon. The bills go up every month and you get nothing for it. Oh, they charge a $7.xx tax for their sports stations. You can get an app for that price and not have to pay for sports channels..
Hi Panwarner, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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