Child Item

Site Totals

61431 Questions Answered 270 Categories

Black screen on demand after every commercial

When watching shows on demand, the TV screen goes black after every commercial. I have to pause the show, exit out and select continue watching to get the show back. I sometimes have to rewind when it comes back on as it moves too far forward. This is annoying. It happens on more than one TV. How do I fix this?

Comments

clem21

@LT10K
wrote:
When watching shows on demand, the TV screen goes black after every commercial. I have to pause the show, exit out and select continue watching to get the show back. I sometimes have to rewind when it comes back on as it moves too far forward. This is annoying. It happens on more than one TV. How do I fix this?

First I would power down everything, then starting with the router power it back up. when it is stable power up each box one at a time. If that doesn't work try running this:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues

LT10K

I tried that solution. Rebooting the box worked that evening. I watch two shows without issue. The next night I went to watch another and the problem was back. Do you have any other suggestions that I can try

clem21

@LT10K
wrote:
I tried that solution. Rebooting the box worked that evening. I watch two shows without issue. The next night I went to watch another and the problem was back. Do you have any other suggestions that I can try

Does this also happen with shows you record on the DVR, or just On Demand shows?

LT10K

We don't use our dvr, so I cannot speak to that.

Child Item