Caller ID no longer working on all TVs

Fios .. Caller ID no longer showing on all TVs? .. I rebooted router, set box & TV. When I do troubleshooting I see Caller ID box & It tells me it is fixed & working, however when I test it by calling my home number it never works on all 3 TVs. This has been happening for about a week.

Accepted answers

dexman

Has a factory reset/default been attempted to wipe everything out to option everything from scratch?

CatsC

I assume it was another area outage because it just started working again after almost a week!

All comments

dexman

Which model STBs and router are in use? I, myself, have a G3100 router, a legacy 4100 VMS and two minis. Caller ID works properly.

clem21

@CatsC
wrote:
Fios .. Caller ID no longer showing on all TVs? .. I rebooted router, set box & TV. When I do troubleshooting I see Caller ID box & It tells me it is fixed & working, however when I test it by calling my home number it never works on all 3 TVs. This has been happening for about a week.

Try this:

Main Menu > Customer Support > Top Support Tools > Fix Fios TV Issues

CatsC

Thanks! This did not help.

CatsC

ARRIS VMS 1100 STB & Fios Quantum Gateway Router. Last time this happened It was an area outage.

dexman

Has a factory reset/default been attempted to wipe everything out to option everything from scratch?

CatsC

I assume it was another area outage because it just started working again after almost a week!