Here we go again. I have a customer-owned cable modem. Verizon keeps bugging me to return this equipment.
I ask the customer service rep why I should return it if I own it?
The robot just tells me that I need to return the equipment. Otherwise, I will be charged $100.
Did I forget to mention that I own this equipment and it does not belong to Verizon.
Half and hour later, it tells me that I will be charged $100 for unreturned equipment and I can come back to them to get the charge reversed.
Does Verizon have any respect for my time? They have no problem charging me for moving my cell phone service over to them.
This is the second time this has happened and I've been a customer since 2017. Last time, I had to open a BBB complaint to get this resolved.
What is the make & model of the router and where was it purchased from? 🤔
Purchased from Ebay in 2014 - Quantum router.
If the router was under some sort of a lease or rental agreement... and is sold & purchased on the secondary market, the seller would incur the charges of the prior owner. This is the problem with purchasing Verizon Fios routers on eBay and other online venues. Always best to contact Verizon Support and provide the router information to see what its status is before connecting it to the ONT.
At this point, I would call Support, provide the router info and see what can be done.
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