If you haven't already, powercycle both your router and the Fios boxes in that order. Then check all coax connections. You may also have a bad splitter.
If you haven't already, powercycle both your router and the Fios boxes in that order. Then check all coax connections. You may also have a bad splitter.
What is going on - why are no channels coming in on the TV?? Can't get an answer from anyone - on hold an hour. Tried chat, all they could tell me is experiencing difficulties. Does this have to do with your new set up that you required us to change to? It's horrible - how can you roll out a JUNK replacement and not work out all the kinks? I'm furious. Used to be a big fan of FIOS and recommended to everyone. NOT ANY MORE. Give me my old set up back. IT worked absolutely fine!!!!!!!!
Same issue - on the same day. Been on hold an hour and 24 minutes so far. Who knows if or when they will answer. Updated equipment several months back since old equipment was not working
Same issue - on the same day. Been on hold an hour and 24 minutes so far. Who knows if or when they will answer. Updated equipment several months back since old equipment was not working
Sounds like a recent firmware update was bad. They are most likely working on a fix as I type this. have you tried powercycling all the Fios equipment starting with the router?
Not yet, at least on my end, maybe someone else has gotten this issue resolved? I think there might be quite a few with the same issue, as I have been waiting in the queue to talk to someone for over an hour. Will post when I get an answer!
I had chatted with support for 30 minutes and issue was resolved, for about 10 minutes, then same error code again. Then received email with a repair ticket that was created which said outage in area - repair by 9pm.
Just got a call back from them saying repair should be completed by 11pm
Hi All! Have you had any luck? After doing quite a bit of troubleshooting while waiting to speak to an agent, I realized that somehow my WIFI connection had defaulted to another network which I believe caused it to not work. I switched it back to the network that I've been using and it now works. Could be merely coincidental(and there might have been other issues), but thought I'd share anyways!! Hope this helps!!
