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Escalate Verizon issue! FiOs One Mini disconnects, cannot get Verizon support to call me or andswer my calls

Hello, i have been trying to get in touch with Verizon for several weeks. No call back or anythi g. My Fios Mini boxes keep disconnecting and then i have to click Restart Fios Mini and wait 5-10 mins everyime. I am very unhappy and have a log of all outages which i want reimburseme t for so please advize how i file claim.

Also if Verizon does not lower my bill and lrovide hardwire gura teed servuce i will be forced to go tk other provider.

Please call me between 9am - 3P. EST on Fri 11/1 so we can get resolved and set up technician to come to my house

Thank you in advance

Erik Scherbner

Account# 557-151-874-0001

Comments

[Deleted User]

Hi enyce_nyc,

Your issue has been escalated to a Verizon agent. Please check your Private MessengerInbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent.

Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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