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Fios WIFI in my area but no TV and no Phone

After spending over 3 hours on the phone with 2 very nice ladies from Verizon, one of them came to the conclusion that FIOS WIFI was offered in my area but that was all, no TV and no Phone. We even had some Verizon sales people come buy with the great news that FIOS service was finally available on our street! They failed to mention that it was only WIFI. How can that be? It all comes through the same system. What a waste of my time and Verizon's time. What good is offering only part of the service, when I would have had to cancel all my service with Comcast! Can somebody from Verizon please explain?

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clem21

@AID1
wrote:
After spending over 3 hours on the phone with 2 very nice ladies from Verizon, one of them came to the conclusion that FIOS WIFI was offered in my area but that was all, no TV and no Phone. We even had some Verizon sales people come buy with the great news that FIOS service was finally available on our street! They failed to mention that it was only WIFI. How can that be? It all comes through the same system. What a waste of my time and Verizon's time. What good is offering only part of the service, when I would have had to cancel all my service with Comcast! Can somebody from Verizon please explain?

This should be escalated to a representative.

domitz

I finally did get Fios installed, only WiFi and Phone, and have had nothing but problems. After 8 days I have spent many hours trying to get someone to come out and fix the problems but they won't send someone until they have tried to fix them over the phone or chat. I have gotten cut off repeatedly and they have still not fixed the problems. I am ready to have them remove everything and go back to Comcast as one of my neighbors just did. The service in this area is a joke!!

dexman

What are the troubles being experienced with the service?

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