Fios error code PLYB_100

[Vinnyvegas123]

Was forced to get new box and router a few weeks ago. Today is have no cable and got error code PLYB_100.

I reset app of the boxes and router. I did the app troubleshoot and the tv trouble shoot. No resolution. Hav been on hold for an hr. Nothing 

[Daidavel]

Exact same situation here today 😞

[Chrism109]

Me too… on the customer service line 1.5hrs so far

[SPM2011]

I am having the same issue!  Sorry you're all having to deal with this, too!! Hoping that we get some answers soon!

[Bry5566]

Any updates to this?

[SPM2011]

Not yet, at least on my end, maybe someone else has gotten this issue resolved?  I think there might be quite a few with the same issue, as I have been waiting in the queue to talk to someone for over an hour. Will post when I get an answer! 

[Philly234]

I had chatted with support for 30 minutes and issue was resolved,  for about 10 minutes,  then same error code again. Then received email with a repair ticket that was created which said outage in area - repair by 9pm. 

Just got a call back from them saying repair should be completed by 11pm

[SPM2011]

Hi All! Have you had any luck? After doing quite a bit of troubleshooting while waiting to speak to an agent, I realized that somehow my WIFI connection had defaulted to another network which I believe caused it to not work. I switched it back to the network that I've been using and it now works. Could be merely coincidental(and there might have been other issues), but thought I'd share anyways!!  Hope this helps!!