We recently got the new Fios box and it has been awful. It's constantly glitchy and yesterday and just stopped working altogether. It is amazing to me how bad this experience has been. The chat bots are completely unhelpful and the call back option keeps hanging up on me. I actually want to keep my cable but am ready to just cut the cord if this is not resolved immediately. I want someone to come out and either fix it, or take the box back so I can move on.
@briancarlesimo wrote:We recently got the new Fios box and it has been awful. It's constantly glitchy and yesterday and just stopped working altogether. It is amazing to me how bad this experience has been. The chat bots are completely unhelpful and the call back option keeps hanging up on me. I actually want to keep my cable but am ready to just cut the cord if this is not resolved immediately. I want someone to come out and either fix it, or take the box back so I can move on.
If you can't get through to tech support try billing. If they are no help try Fios on X(instagram) , Verizon Direct forum | DSLReports, ISP Information or try this page:
Hi briancarlesimo, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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