Just swapped to Fios
kalen37
Enthusiast - Level 2

 Just came over from xfinity how do I get the tech to come back and put me back on xfinity

 

 TV - watching a baseball game and stuttering. Watching normal TV screen will just blank out for a second or so.

 

 Remote - what the heck?

  Google assistant is useless. I say "phillies' and it has no clue. Comcast remote gives me a schedule of upcoming games.

  I have enhanced DVR. With comcraptic I could pause live TV, go downtown to get a pizza come back and resume whatever I was watching. Remote has no options for pause, rewind or fast forward

 Seems like Fios is a decade behind.

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1 Solution
kalen37
Enthusiast - Level 2

OK. Worked with tech support  and they reset something and that took care of the blackout issue

 Also informed me the remote does fast forward/reverse and pause. It's just not labeled as such

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5 Replies
dexman
MVP MVP
MVP

If you look at the back of the Verizon set top box, is there a coaxial cable connector? The newer set top boxes do not have the connector and utilize a Wi-Fi connection to a router to receive content.

kalen37
Enthusiast - Level 2

I'm not sure what that has to do with anything I said?

And you're right. It looks like there's the HDMI going to the TV and what looks like a USB-C connector

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clem21
Community Leader
Community Leader

@kalen37 wrote:

I'm not sure what that has to do with anything I said?

And you're right. It looks like there's the HDMI going to the TV and what looks like a USB-C connector


You have the new stream boxes. The first thing to do is power-cycle the router, then the Fios box. Completely remove power to them for at least 3 minutes, then power back up. If that doesn't help, look at the diagnostics pages in the menu:

SettingsFios TV deviceAbout this device
 
Look and see if there are any updates available there and update if there are.
Then check the network status here and make sure you have a good connection:
 
SettingsNetwork status:
Check WiFi status and Connected Device Status.
 

 

kalen37
Enthusiast - Level 2

OK, powered down for 5 minutes. Then restarted router, let it come all the way back up.

then the media box. Then the set top box. All are back up. But now the black outs are happening more often.

 There's also no DVR controls one the remote.

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kalen37
Enthusiast - Level 2

OK. Worked with tech support  and they reset something and that took care of the blackout issue

 Also informed me the remote does fast forward/reverse and pause. It's just not labeled as such