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March 11 came and went

PryorGrimes
Enthusiast - Level 2
‎03-11-2025 01:45 PM
Verizon has been trying to send me a new set top box or whatever they are called now for months. The last time they said it was sent February 25 and should be here by March 11. Well once again nope. Verizon did call to see if it arrived and said give it a day or two. The tracking number never works.
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PryorGrimes
Enthusiast - Level 2
‎03-13-2025 02:44 PM
Verizon said they were going to call March 13 at 11:30 am to see if the set top box arrived. No call and of course no set top box. We are supposed to get a $100 gift card too but it is not looking good.
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clem21
Community Leader
Community Leader
In response to PryorGrimes
‎03-15-2025 07:30 AM

Call the billing department, and if that doesn't help, ask for the retention department.

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PryorGrimes
Enthusiast - Level 2
In response to clem21
‎09-05-2025 08:42 AM
September and no $100 gift card. More importantantly the Arris vms1100 is horrible. freezes all the time.The guide makes you wait and wait while it updates if you look more than a couple hours ahead. All one color too.
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Kh_Femi
Moderator
Moderator
‎09-05-2025 01:09 PM

Hi PryorGrimes ,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent.

You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page.

Response times may vary. Continue to check your Inbox regularly for a reply and direct all correspondence concerning your issue to the agents who will be assisting you privately.

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