Movies I Purchased on Verizon

wolff162
Newbie

Over the last 19 years or so, I have purchased at least 25-30 movies through Verizon. They were in "My Purchases" - just saw them within the last six months - so many that I had forgotten I owned some of them. But we just converted to the new STB's and when I went to play one of my owned movies, they are all gone - only one purchase is listed. Where did all my purchased movies go?  

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clem21
Community Leader
Community Leader

Contact support first, and if they can't help call billing. Support can be reached on X, by telephone, or here:

https://www.dslreports.com/forum/vzdirect

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Mfaiz
Moderator
Moderator

Hi @wolff162,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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