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New Router and Set top boxes

Verizon has decided my old equipment is obsolete and has sent me a new router and 4 new set top boxes. I was only paying for one set top box (my other 3 were ancient digital converter boxes that barely worked) and now I will be billed for 4! I don't want all 4 and I've asked them not to send them but they did anyhow. I am sure the installation will take hours! Which I don't have. I need to know when the billing starts for all this new equipment that was forced on me and how to make it not happen! I also need to know how long this installation should take.

I am quite disgusted with Verizon right now for forcing this on me w/o any real warning or without providing me with alternative solutions. I would like a verizon rep to respond to this post and let me know how to proceed.

Also, I am heading out of town for 2 weeks in a few days so I can't even think about this until I return. I certainly hope the new billing does not start today, on delivery day!

Comments

dexman

Contact the Verizon Sales Office. Explain to the representative how many television STBs you need.

The rep can write an order to have the extra ones sent back and your account credited.

If the STBs are Fios One (legacy cable television service), the setup process isn't too bad (I've had my STBs for years).

I'm not familiar with the Verizon Fios+ STBs, so I can't comment on them.

clem21

@marciet
wrote:
Verizon has decided my old equipment is obsolete and has sent me a new router and 4 new set top boxes. I was only paying for one set top box (my other 3 were ancient digital converter boxes that barely worked) and now I will be billed for 4! I don't want all 4 and I've asked them not to send them but they did anyhow. I am sure the installation will take hours! Which I don't have. I need to know when the billing starts for all this new equipment that was forced on me and how to make it not happen! I also need to know how long this installation should take.
I am quite disgusted with Verizon right now for forcing this on me w/o any real warning or without providing me with alternative solutions. I would like a verizon rep to respond to this post and let me know how to proceed.
Also, I am heading out of town for 2 weeks in a few days so I can't even think about this until I return. I certainly hope the new billing does not start today, on delivery day!

You might be able to save a few $$ by going this route with some of your other TV's and a Firestick or two:

https://www.verizon.com/support/residential/tv/streaming-device-connection/fios-tv-home-app?msockid=144a14b89c1c69761509013a9dbb6833

marciet

oh I already called Verizon to ask them NOT to send all those boxes. They wouldn't help and told me that I would be billed as soon as they arrived and it was up to me to drive to a Verizon store and return the ones I don't want. I do hope a verizon person jumps on this thread and can respond. Right now I am fed up with them altogether and am thinking of switching. It's about time. right?

marciet

I already stream on most tvs but like the option of live so I will keep one STB and return the others for sure!

VZ_jenn

Hi marciet, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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