Upgraded (at least I thought) to new wireless set top boxes (3) and new media servers (2) and new router (1) in the last month or so. Was excited to get away from coax wires especially since I have the 1GB connection speed.
Over the last week, what was a problem I lived with has become unbearable. Before I start the story, please note that I have chatted with probably a dozen different techs over many hours and got passed around like nobody's business. I called, I stopped in stores, I spoke to others... I have spoken to techs who have been in my home and who have told me that Verizon rolled out these wireless set top boxes before they were ready to compete with other entertainment companies. I spent 2 weeks tracking down what I thought was going to eliminate all the issues (a MoCA adapter that made the wireless set top unit really wired from the router). A pain getting my hands on that to say the least. Yet I sit here tonight facing VMS is not available" messages left and right. I experience many freezes, many pauses, doing many reboots from the line into the home to every piece of equipment and service I can get my hands on to reboot or check for updates. Up until last month I thought support was the worst part of Verizon but I now believe it is the product. No amount of explaining and complaining does any good. The only reason I am writing this tonight is in hopes that someone from Verizon would read this and actually offer to fix all the stuff I am now having to deal with. I even bought a splitter amplifier (that I plan to install tomorrow hopefully) after reading that splitters really degrade the signal strength. Who knows at this point. It is actually easier and faster to just throw things at it instead of waiting for Verizon to fix the darn products. If anyone has ideas, I am all ears but please don't mention software updates or reboots or calling Verizon as I am done with those things.
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You could always ask for the older 4100 series Fios One boxes to replace the Fios+ boxes you are having so much trouble with. Seems they are far more reliable than the new + boxes because they have had time to be troubleshooted.
You could always ask for the older 4100 series Fios One boxes to replace the Fios+ boxes you are having so much trouble with. Seems they are far more reliable than the new + boxes because they have had time to be troubleshooted.
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