Got one of the new little Arris wifi media clients and am trying to set it up. Hit a snag - my frontier router is too far away from the unit to work reliably, so I am connected to one of my access points. A bigger snag - I use my router only to get onto Frontiers network - I have a ubiquiti / unifi POE switch and all ubiquiti AP's. The first snag I hit is 2A MRL info and server identifier, which required me to change the multicast settings on the ubiquiti switch.
I am now stopped on "STEP 2. Software Download", first step:
"2A MRL info and server identifier Testing" [border is yellow], with "downloading-MC" in red to the right of it. I goes for a minute then I have a pop up stating: "Error code 7301" Press OK to retry.
Watching the network stats while this is happening shows the device at 1.19kbps down, 536bsp up. The version on the top left of the screen is "Version 6.0 (QAM)".
I knew this was going to require a little more hunting than a straight up Frontier router setup - if anyone has suggestions on what else I need to do on my network (i.e. firewall) please let me know.
Thank you in advance,
John
Update: Keep hitting retry got me past this, now I'm onto these two seemingly running in parallel highlighted in yellow:
"3A Activation Request - Testing" [Downloading-MC]
"3B Keys"
Darn, it went back to step 2 before I could type everything on the screen.
A Frontier router? Frontier network? Is Frontier the service provider? 🤔
Darn. Darn darn darn. In my mind Frontier and Verizon/Fios are still the same thing. Apologies, this is in the wrong company!! Thank you for bringing this to my attention, will dig and pray they have a community for this too. Man their support is awful.
John
Actually, Verizon aquired Frontier last year. The two companies are still separate for the time being. Eventually Frontier's network will become Verizon's.
I'm not familiar with Frontier's STB. Verizon's legacy mini STB's can connect using coaxial cable, Ethernet cable or WiFi. A hardwired connection is preferred to WiFi.
Coaxial cable hardware needs to be rated MoCA 2.0 or newer.
Start a new topic or ask questions in the open forum.
