A few months ago I had new set top boxes installed (1100 and IPC1100 minibox). All of a sudden yesterday, the tv that the minibox is attached to shows no signal from the Fios box. Customer service was unable to help last night. Any ideas?
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@kfraney wrote:All the lights are green. I guess that means it's not the coax?
Try swapping the good HDMI cable from the working setup to the non working one. Could be the HDMI cable. Also make sure your TV is set to the right input and has wide color or HDR enabled for the input you are using for the Fios box. You could also try unplugging power and HDMI from the non working TV and Fios box for at least 3 minutes. Plug power back into the TV, turn it on, then plug power back into the Fios box. Finally plug the HDMI cable back into the Fios box, then the TV.
@kfraney wrote:A few months ago I had new set top boxes installed (1100 and IPC1100 minibox). All of a sudden yesterday, the tv that the minibox is attached to shows no signal from the Fios box. Customer service was unable to help last night. Any ideas?
Does the mini have a picture? IF so the problem is with either the cable from the VMS to the TV or you may have the TV on the wrong input. IF there is no picture on either, unplug power to the router and both Fios boxes. Wait 3 minutes, plug in the router, when stable plug in the VMS box, then the IPC box. If that dowan't work check all coax cable connections by un-screwing them and re-screwing them. If still no joy, and you have good internet connection, you may have a bod splitter, or a bad VMS box. Also remember Verizon is retiring the 1100 series SOON.
Thank you for your response. The TV attached to the minibox says no signal. The main box is fine. I checked all the cables and it's not that. They are sending me a new minibox to see if that fixes the problem. It's really frustrating that Verizon sent me outdated boxes. My first 18 years with fios was flawless, the last 2 months have been a nightmare. New boxes, new Router, new ONT, 2 service calls, and hours on the phone.
@kfraney wrote:
Thank you for your response. The TV attached to the minibox says no signal. The main box is fine. I checked all the cables and it's not that. They are sending me a new minibox to see if that fixes the problem. It's really frustrating that Verizon sent me outdated boxes. My first 18 years with fios was flawless, the last 2 months have been a nightmare. New boxes, new Router, new ONT, 2 service calls, and hours on the phone.
If it is an 1100 series box, it has to be hooked up with coax. If there is a bad splitter or bad piece of coax, you will see no signal at the mini. You can check the system here in the menu on the VMS:
Main Menu > Settings > System > Fios TV One Mini Settings>View Connections
Or:
Main Menu > Customer Support > Top Support Tools > Connected Device Status
Each device should have a green line under it. Click on the IPC and it will tell you more about the issue.
All the lights are green. I guess that means it's not the coax?
@kfraney wrote:All the lights are green. I guess that means it's not the coax?
Try swapping the good HDMI cable from the working setup to the non working one. Could be the HDMI cable. Also make sure your TV is set to the right input and has wide color or HDR enabled for the input you are using for the Fios box. You could also try unplugging power and HDMI from the non working TV and Fios box for at least 3 minutes. Plug power back into the TV, turn it on, then plug power back into the Fios box. Finally plug the HDMI cable back into the Fios box, then the TV.
Did all of the above, and the signal is back. Can't thank you enough for your help.
@kfraney wrote:Did all of the above, and the signal is back. Can't thank you enough for your help.
Glad something worked!
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