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Out of Home error when trying to watch channels I pay for on mac using chrome browser

I have been watching CNBC (which I obviously pay for) via tv.verizon.com using the chrome browser on my Macbook pro. It has been working fine for months, then today the majority of my channels in Guide say "Unavailable Channel" and then clicking on a channel to watch results in this error: Out of Home - You are currently watching out of home, so some channels may be unavailable to view live.

The only problem is I am 100% sitting inside my home and nothing has changed. It was working fine for a long time and now it is not. I do use a Eero mesh wifi for my home, but that was never a problem before this. I tried connecting directly to the verizon router and it did not resolve it.

There are many posts on this topic but most of them are for teh FiOS TV App on iphone/ipad. I just checked my iphone app and I am able to view all the channels (and I'm on the Eero mesh wifi), so why isn't it working in Chrome Browser on my Macbook?

Comments

clem21

@bbgnj
wrote:
I have been watching CNBC (which I obviously pay for) via tv.verizon.com using the chrome browser on my Macbook pro. It has been working fine for months, then today the majority of my channels in Guide say "Unavailable Channel" and then clicking on a channel to watch results in this error: Out of Home - You are currently watching out of home, so some channels may be unavailable to view live.
The only problem is I am 100% sitting inside my home and nothing has changed. It was working fine for a long time and now it is not. I do use a Eero mesh wifi for my home, but that was never a problem before this. I tried connecting directly to the verizon router and it did not resolve it.
There are many posts on this topic but most of them are for teh FiOS TV App on iphone/ipad. I just checked my iphone app and I am able to view all the channels (and I'm on the Eero mesh wifi), so why isn't it working in Chrome Browser on my Macbook?

Was there a recent update to Chrome? did you try it with Safari or another browser? Did you try rebooting the system? do you have anther notebook you can try it on? Can you delete the cache and history from Chrome and try again.

bbgnj

I've tried everything. I have tried,

Chrome on the latest version (121.0.6167.139)
Tried Safari (same issue persists)
Tried my work computer, multiple browsers (same issue persists)
Rebooted my wifi
Rebooted by compter
Connected directly to the verizon router vs. my Eero mesh wifi
Cleared cache/cookies/history for all time
Called Verizon Support (53 minute phone call that was 100% useless)

I don't get how it can work fine via the app on my iPhone on the same wifi network, but not work on my computer using a browser on the same wifi network. It has to be a bug in the back-end (how it resolved IP addresses or something) on the Verizon side, right? The problem is that there are 283 layers of red tape between the Support Agent than answers my call and the actual backend engineer that knows how to fix the issue. I just don't get how this can be a problem on my end given I've tried everything I can think of, and it is NOT an issue on the Fios TV app on the iPhone.

vzwlifer-for-now

I am having the same issue (cannot watch CNBC) on a windows 11 computer because Verizon thinks that I am not in my home. Not the case. Before yesterday, this was never a problem.

For a browser, I used Firefox and I already have cleared the cache and re-started the computer.

bbgnj

ha, i just went to check tv.verizon.com and now the entire site is down: "Oops! Looks like something went wrong... Temporarily Unavailable"

clem21

@bbgnj
wrote:
ha, i just went to check tv.verizon.com and now the entire site is down: "Oops! Looks like something went wrong... Temporarily Unavailable"

Looks like the site is back up. I'll check with a support contact and see what they come up with.

vzwlifer-for-now

I just checked the site. It is up and running but it still indicates that CNBC is unavailable even though my plan includes it and I am on a home computer.

Dab0116

I'm having the exact same problem. It says I'm out of home, which is not the case. Tried on multiple browsers also.

MetaLouie81

Same problem for me unfortunately.

Everything you described I also tried and came up with the same result. iPhone is ok, no issue.

Mac or Windows, Chrome or Edge or Firefox, upstairs or downstairs computer, all think I am not at home.

clem21

@MetaLouie81
wrote:
Same problem for me unfortunately.
Everything you described I also tried and came up with the same result. iPhone is ok, no issue.
Mac or Windows, Chrome or Edge or Firefox, upstairs or downstairs computer, all think I am not at home.

I have an e-mail out to a tech contact and they will get back to me on this. I'll post when I get a response.

lsdet65

Hi, I have the same exact problem and I have done all suggested; ironically it does work on my iPhone using the Verizon APP, but on my computer using a browser (Edge, Safari, or Chrome)

clem21

@lsdet65
wrote:
Hi, I have the same exact problem and I have done all suggested; ironically it does work on my iPhone using the Verizon APP, but on my computer using a browser (Edge, Safari, or Chrome)

Still waiting for support to get back to me on this.

samuelallen

Having the same exact problem, spent a hour on the phone with support, no results, created a virtual help case , no response. Verizon is dropping the ball on this one. If anyone has this figured out let us know!

MattLavallee

Add me to the list: Also trying to watch CNBC (seems to be a lot of us!). Have spent a half-hour with support and gotten nowhere.

clem21

@MattLavallee
wrote:
Add me to the list: Also trying to watch CNBC (seems to be a lot of us!). Have spent a half-hour with support and gotten nowhere.

Support says this should be fixed now. It was apparently a back-end issue as one poster guessed.

bbgnj

I just checked and can confirm the issue is resolved. I knew it was 100% related to backend issues on their part. Glad their support team was able to gaslight me for a week thinking it was something wrong on my end.

samuelallen

I'm glad you all have CNBC back but many of my channels still have the same problem. ESPN, TBS, NBA, NFL, MLB etc. Does Verizon checkout their community forums?

vzwlifer-for-now

I finally had a chance to do side-by-side with my computer and iPad. While CNBC is available on both devices, in the 500's, the following are available on my iPad and unavailable on my computer - which is a foot away from the iPad:

503 - MeTV

510 - WLNY

511 - PIX

513 - PBS

518 -WMBC

519 - Story

521 - PBS

523 - NJ PBS

525 - NYCLife

548 - NET

552 - TBS

558 - ES.TV

568 NewsNation

569 - VZ11

570 - ESPN

573 - ESPNU

576 - YES

578 - MSG

579 - MSG+

580 - MSGSN

581 - MSGSN2

586 - MLB

587 - NHL

588 - NFL

589 - NBA

598 - YES2

599 - CARS

and more

Still a lot of work to do!

rcaldera

I have the same exact issue. Tried multiple browsers, computers too.

I just spent an hour with the Chat tech support and they insist that this is how it works. That certain channels are unavailable when streaming on a computer even though they work on the app and even when you're on your home network (meanwhile, it's not just some channels, it's a lot!).

So, I asked, "Why do I then get the message that says these channels are unavailable because I'm not on my home network (even though I am connected to it)." They said that's the error message you're supposed to get since the channel is not available on streaming via a computer. Of course, that makes absolutely no sense.

Edit: I just saw that one of the replies above says that certain providers do not allow their channels to be available via the web even if they're available on mobile. If that's correct, it would be nice if Verizon had made this known before I signed up. I recently switched from Xfinity and was able to access everything on mobile or web as I did on my TV. I thought this would be the least of my worries when switching! I just assumed it's a standard part of the service these days. This is crazy. I watch a lot from my home office via my computer. This means I would need to now get a second monitor and laptop to cast TV to it from my phone while working on the other computer. What a pain!

Does anyone at Verizon know what they are doing?

bbgnj

Unfortunately it seems the answer is 'No'. They "fixed" it for CNBC which is what I have streaming during the workday but tons of other channels I pay for are still 'unavailable' with the same unhelpful error message you state. It's the most idiotic policy I have ever encountered. This is what happens when there isn't healthy competition... unfortunately based on where I live I am stuck with this malarkey customer service. Good luck.

rcaldera

I called today to see if I would get a different answer from customer service than from the chat folks. The answers I got at first were all over the place. At first, the woman said that you can't access any Fios TV on the web, that it's only available through mobile/tablet apps. Then I told her I'm watching right now through my browser but MANY channels are not available. She had to get tech support, who then confirmed that due to agreements with different networks some don't allow their programming to be viewable on the web.

I told her that if that's the case then they need to change the error message that pops up since it's blatantly incorrect and is leading to them getting calls, chats, and messages here that could be avoided if the explanation was correct. She said she would escalate that but I doubt anything will happen.

I'm also suspicious about the answer from tech support too. First, it's a lot of channels that aren't available -- all of them couldn't come to an agreement to allow online access? And why the differentiation between browser and app access? Why would they care? Do they have to pay Verizon to allow access on both so they all selected just the app to save money? It doesn't make sense and as a customer, I'm unhappy since I'm paying the same whether these channels are available on one or both methods, and I need the web access for the way I frequently watch. They need to make this known to new customers instead of hiding it.

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