Philadelphia channel 576 screen freezes and pixilation
rboo1
Newbie

I have not been able to watch channel 576 high def for years and paying close to $300 a month . Every other high def channel works all high def sporting events come in perfect except for the Philly/comcast channels/events they come in with screen freezes and pixilation. there are no loose connections , all other high def sports events on other channels work perfect, the Eagles work perfect, sixers on ESPN works perfect.  I only get a run around from Verizon, ... can someone tell me what is going on?

 

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dexman
Community Leader
Community Leader

Two questions to get the ball rolling:

If you have any local friends or neighbors that subscribe to Fios, can they check to see if they are seeing the same problem that you do? 🤔

Can the error counters & channel stats be checked (while tuned to channel 576) to see if the STB is indicating that something is out of whack? 🤔

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dexman
Community Leader
Community Leader

Two questions to get the ball rolling:

If you have any local friends or neighbors that subscribe to Fios, can they check to see if they are seeing the same problem that you do? 🤔

Can the error counters & channel stats be checked (while tuned to channel 576) to see if the STB is indicating that something is out of whack? 🤔