Please wait. We are trying to tune to channel

It looks like every week I encounter a new issue. This one started about 4 days ago (right after the weekend). This time I get this message "Please wait. We are trying to tune to channel". Sometimes it takes up to 2 minutes to tune the channel and other times after several minutes I give up and shut off the TV. I restarted the TV and the set up boxes (unplug and plug the devices) to see if the issue is memory related or if it clears something.

Could it be related to an upgrade or changes over the weekend?

Anyone experiencing the same problem?

Thanks

Accepted answers

clem21

From what you describe you have the new Fios + boxes. They are still in their infancy and are having a lot of issues not seen on the earlier boxes. Have you tried removing power to everything including the router for at least 3 minutes, then power back up starting with the router, waiting until it is stable before powering up the boxes, VMS first. It could also be the result of them processing a recent firmware update, as it looks like one was being sent out recently.

eric_b2

Did you end up getting your boxes working. The one thing that I noticed (this was with G1100) was if I was connecting to the router via the 2.4GHz network, I received the message that you mentioned. It only worked when I connected to the 5GHz network. If your networks have the same SSID and rely on 'steering' the connection to the better connection, your Fios+ boxes may be too far from the router to have a good connection to the 5GHz network and are falling back to the 2.4GHz network which is slower but has better distance. You can check your signal strength of your network if you go into the settings of the stream box and check the network status to find out if you have a good connection.

All comments

clem21

Which boxes do you have? Could be related to updates , or transmission issues in your area.

Ang27

not about about the type of setup boxes but they are 6x2.5 black boxes . The back of the box says HDMI Dolby Atmos SKU F3544K49203 ver 01.03 and on settings/device shows release name FCL-1.3(QAM) and the serial number starts with ABX. They are WiFi connected to G3100 router.

Thanks

dexman

Are you subscribed to Verizon One (legacy cable television service) or Verizon Plus (latest television service that mimics a streaming service)?

Despite being able to connect some of the STBs using Wi-Fi, a hard-wired connection is always preferred. Wi-Fi is really a connection of last resort.

Ang27

I am not sure if it is One or Plus. The instructions that came says FiOS TV+. I had the same service for many years until recently that I was told that my equipment should be upgraded . The new devices (VMS and STB) were installed back in October 2024 and I never had this particular issue until 4-5 days ago. The DVR or VMS is connected to the router via coax cable. The 3 STBs are connected wireless to the router. The STBs only have an HDMI to connect to the TV and an USB which is not used.

clem21

Ang27

I removed from power router and the STB and MVS boxes just for about 20 seconds. I understand that Fios+ is new, and updates are made to improve and correct issues.

I will try your suggestions of how to reboot the entire system: router first, then MVSs and then STBs

Thanks

eric_b2