Set Top Box - Flashing

[caitlin14]

Lost power yesterday for about 9 hours and now my set top box is blinking green/red. Is a new box needed?

[clem21]

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@caitlin14 wrote:

Lost power yesterday for about 9 hours and now my set top box is blinking green/red. Is a new box needed?

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If it is a VMS 4100, Fios One box it is in the process of downloading a firmware update.

[caitlin14]

I  believe it is vms 4100, but it’s now not been working for over a day and half

[clem21]

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@caitlin14 wrote:

I  believe it is vms 4100, but it’s now not been working for over a day and half

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You may need to call support and have them push the update through.

[dexman · Accepted solution]

Try powering down the STB for a few minutes and then plug it back in. See if that makes a difference. 🙂