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My Fios set top box has gone completely dead. Spent two hours on the phone a few weeks ago reporting problems with it going out sporadically, but when finally reached someone to test it, it had started working. Has been going out many times per day since, but has come back and I didn’t want to invest more time. Now is completely out and and the online page I was using just timed out with test 99 percent done
Hi @DVCdude,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you
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