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Set top box issue

Mg1207
Newbie
‎10-01-2024 06:23 PM

I just received the new set top boxes and had a technician at my house to install them today. The main box is simultaneously blinking green and red and also a strange sound is coming from the box.  It will stop blinking and then start blinking with a light white and green light and then go right back to the green and red blinking lights. I tried unplugging the device, resetting it and nothing is working. This is very frustrating considering the technician was at my house this afternoon!

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clem21
Community Leader
Community Leader
‎10-02-2024 03:35 PM
@Mg1207 wrote:

I just received the new set top boxes and had a technician at my house to install them today. The main box is simultaneously blinking green and red and also a strange sound is coming from the box.  It will stop blinking and then start blinking with a light white and green light and then go right back to the green and red blinking lights. I tried unplugging the device, resetting it and nothing is working. This is very frustrating considering the technician was at my house this afternoon!

This is a diagram of the light codes for the Fios boxes:

image

Hopefully you can figure out what is wrong, or if it is just trying to update. If not, I'd have them send an installer back out on their dime.

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VJTennis
Newbie
‎01-28-2025 09:16 PM

Same here.  I spent 6 hours disconnecting coax cables, power cords, to no avail.  The STB is now making whirring sounds as if its trying to write to a disc.  This is the third STB I’ve gotten from Verizon.  One would think that in this age of technology, they’d develop better and more efficient STB! 

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clem21
Community Leader
Community Leader
In response to VJTennis
‎01-30-2025 08:17 AM
@VJTennis wrote:

Same here.  I spent 6 hours disconnecting coax cables, power cords, to no avail.  The STB is now making whirring sounds as if its trying to write to a disc.  This is the third STB I’ve gotten from Verizon.  One would think that in this age of technology, they’d develop better and more efficient STB! 

That could be a bad HDD or a cooling fan. either way you shouldn't be hearing it unless you put  your ear to the box. Sorry to say sounds like another defective box. Problem is a high percentage of them are actually used or refurbished.