Support Required with Verizon Fios TV Connection Problem

[James_90]

Hello Everyone 🤗,

I'm contacting you to ask for assistance with a problem I'm having when using my Verizon Fios cable TV service. I've been experiencing occasional TV signal outages for the last few days. It is quite annoying to watch anything when the screen briefly goes blank and the image reappears. This occurs regularly.

Here is some further background:

• The problem began approximately a week ago. Up until that point, the service was operating flawlessly.
• Despite my repeated attempts, the issue still exists with the set-top box.
• All of the cable connections appear to be secure after I checked them.
• Included in the same plan is internet service that functions flawlessly and without any hiccups.
• In an attempt to help, I tried rebooted the router, but that did not work either.
• The Verizon website indicates that there are no service interruptions in my location, based on my check.

Has anyone else's Fios TV service been affected in a same way? If yes, how did you manage to fix it? Are there any other troubleshooting techniques that I might be overlooking? 🤔

I also checked this 👉  https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/minitab/troubleshooting/

Any recommendations or guidance would be much valued. At this point, I don't know what else to attempt, but I'm trying not to require the need for service if at all possible.

Thank you 🙏 in advance for your help and support.

[clem21 · Accepted solution]

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@James_90 wrote:

Hello Everyone 🤗,

I'm contacting you to ask for assistance with a problem I'm having when using my Verizon Fios cable TV service. I've been experiencing occasional TV signal outages for the last few days. It is quite annoying to watch anything when the screen briefly goes blank and the image reappears. This occurs regularly.

Here is some further background:

• The problem began approximately a week ago. Up until that point, the service was operating flawlessly.
• Despite my repeated attempts, the issue still exists with the set-top box.
• All of the cable connections appear to be secure after I checked them.
• Included in the same plan is internet service that functions flawlessly and without any hiccups.
• In an attempt to help, I tried rebooted the router, but that did not work either.
• The Verizon website indicates that there are no service interruptions in my location, based on my check.

Has anyone else's Fios TV service been affected in a same way? If yes, how did you manage to fix it? Are there any other troubleshooting techniques that I might be overlooking? 🤔

I also checked this 👉  https://www.verizon.com/business/support/equipment-devices-services/fios-tv-services/minitab/troubleshooting/

Any recommendations or guidance would be much valued. At this point, I don't know what else to attempt, but I'm trying not to require the need for service if at all possible.

Thank you 🙏 in advance for your help and support.

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First step is to unhook and reconnect all the coax connections in the system. Then remove power to the router and the Fios boxes for at least 3 minutes. Power up the router first, then the Fios boxes starting with the main box once the router is stable. If you continue to see dropouts you may have a bad splitter. Replace all splitters in the system with MoCa 2.0 or better splitters. If that doesn't take care of the problem you may have a bad VMS box or a bad router. Have Verizon send you a new VMS box if nothing above works, if there are still issues have them replace the router.