TV studders when FF or Rewinding DVR programing
frinkc290
Enthusiast - Level 2

TV studders when FF or Rewinding DVR programing. It is not all the time but if you are FF through commercials and went to far so you hit Rewind, the sound is regular but the picture skips. 

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clem21
Community Leader
Community Leader

@frinkc290 wrote:

The set to box model number is vms4100/z206/0712/1000.


Did you try powercycling the system? also try this:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues

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clem21
Community Leader
Community Leader
Spoiler

@frinkc290 wrote:

TV studders when FF or Rewinding DVR programing. It is not all the time but if you are FF through commercials and went to far so you hit Rewind, the sound is regular but the picture skips. 


Does it stutter when you return to play, or just during the rewind?
frinkc290
Enthusiast - Level 2

The studder happen after rewind (and sometimes fast forward )  when you return to play. 

clem21
Community Leader
Community Leader

@frinkc290 wrote:

The studder happen after rewind (and sometimes fast forward )  when you return to play. 


Does it happen with all the boxes in the house, or just one? If it is a mini, is it connected via coax, ethernet or WiFi?

frinkc290
Enthusiast - Level 2

I only have one box connected via coaxial cable. 

clem21
Community Leader
Community Leader

@frinkc290 wrote:

I only have one box connected via coaxial cable. 


Is the box an older one or a 4100 series box?

frinkc290
Enthusiast - Level 2

The set to box model number is vms4100/z206/0712/1000.

clem21
Community Leader
Community Leader

@frinkc290 wrote:

The set to box model number is vms4100/z206/0712/1000.


Did you try powercycling the system? also try this:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues