TV

mmartrano
Newbie

Got Fios TV in Jan 2024, anyone have issues with TV service buffering. Also, when watching regional sports channel (sportsnet Pittsburgh) picture quality is poor, hear random buzzesโ€ฆbut just on this channel.

Labels (1)
0 Likes
5 Replies
clem21
Community Leader
Community Leader

@mmartrano wrote:

Got Fios TV in Jan 2024, anyone have issues with TV service buffering. Also, when watching regional sports channel (sportsnet Pittsburgh) picture quality is poor, hear random buzzesโ€ฆbut just on this channel.


The sportsnet problem sounds like a provider issue since it is the only channel affected. Do the buffering issues happen with other channels? If so try powercycling the entire system starting with the router.

0 Likes
mmartrano
Newbie

Buffering issue is with all channels. Feels like my Fios tv is a streaming service like Fubu

0 Likes
clem21
Community Leader
Community Leader

@mmartrano wrote:

Buffering issue is with all channels. Feels like my Fios tv is a streaming service like Fubu


Which system do you have? Is it the new stream TV or the older VMS 4100 Wired system?

You could try running this too:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues

0 Likes
mmartrano
Newbie

I believe it is the new stream tv, as they told me during installation that I have the newest tech that is only a couple weeks old. In addition, I have two small boxes under my main tv, one of which I was told acts like a โ€œserverโ€.

my neighbor has had Verizon tv for years, assuming wired version, and does not have same issues

0 Likes
clem21
Community Leader
Community Leader

@mmartrano wrote:

I believe it is the new stream tv, as they told me during installation that I have the newest tech that is only a couple weeks old. In addition, I have two small boxes under my main tv, one of which I was told acts like a โ€œserverโ€.

my neighbor has had Verizon tv for years, assuming wired version, and does not have same issues


You apparently have the new stream boxes. Unfortunately there are a few "new stuff" bugs in the system and this sounds like one of them. Support also is new to this system so answers are hard to come by. Try unplugging power to your router and Fios boxes, power up the router, when stable power up the VMS box first, then any satellite boxes you may have.

0 Likes