Unable to access HGTV Go or Fox Sports apps on my smart TV, provider sign in fails

jfishe15
Newbie

When I attempt to sign in to an app on my smart TV using the provider sign on, the authentication fails.  I have attempted this on two different TV sets (LG and Samsung, if it matters).

I am able to select FIOS from the provider list and input my credentials.

When I do so, I get an error.

Please advise.

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clem21
Community Leader
Community Leader

Call billing and have them re-authorize your account.