VMS And WIFI connections

bavvenire
Newbie

I have had FIOS now since Dec 2023. I will not even get into the 4 times, and 5 or 6 calls it took to get the right service installed.

 

Since day 1 there has been problems connecting 2 TV's to wifi and VMS connection.

It sometimes perplexed me because at times it is just one TV. I have to constantly reset the wifi from the settings menu. The VMS is where I do not know where and what unit I have to reset.

Right now one of 2TV's will not connect again to VMS.

By the way I have had FIOS service and the units replaced. Still have the same issue.

Please tell me where to go to get back the VMS. Is it where the main box and router is? Note: that TV is connected.

I will now have to watch TV on alternative TV unit.

It is also very difficult to get in touch with Verizon. Using account assistance on mobile app only gets me a remote and limited robot response. 

I feel like I have become the technician troubleshooting for myself.

End here.... I believe this new system, seemingly better, is not better.

 

Fios, please figure out how to correct this problem for myself, and all other customers. The cost of your service should warrant better results.

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clem21
Community Leader
Community Leader

@bavvenire wrote:

I have had FIOS now since Dec 2023. I will not even get into the 4 times, and 5 or 6 calls it took to get the right service installed.

 

Since day 1 there has been problems connecting 2 TV's to wifi and VMS connection.

It sometimes perplexed me because at times it is just one TV. I have to constantly reset the wifi from the settings menu. The VMS is where I do not know where and what unit I have to reset.

Right now one of 2TV's will not connect again to VMS.

By the way I have had FIOS service and the units replaced. Still have the same issue.

Please tell me where to go to get back the VMS. Is it where the main box and router is? Note: that TV is connected.

I will now have to watch TV on alternative TV unit.

It is also very difficult to get in touch with Verizon. Using account assistance on mobile app only gets me a remote and limited robot response. 

I feel like I have become the technician troubleshooting for myself.

End here.... I believe this new system, seemingly better, is not better.

 

Fios, please figure out how to correct this problem for myself, and all other customers. The cost of your service should warrant better results.


The VMS is the main TV unit, the IPC or mini are the slightly smaller boxes. The mini's do not do well with WiFi on their own, and I recommend using an ethernet cable or coax cable to connect them. You could also use a WiFi network extender that gets wired with ethernet to the mini. This is what the two boxes look like:

imageimage

The VMS is the larger box. It controls the mini, and provides the tuners for it.  You are probably watching TV on the VMS , since the mini will not work on its own.

Go here to see if the connections between the devices are good:

Main Menu > Customer Support > Top Support Tools > Connected Device Status

A green line means a good connection.

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