problem replying to a post I created

scififan1
Enthusiast - Level 3

A few days ago I posted under the topic "STB and standby mode" about problems I was having with my STB shutting itself off randomly.  Yesterday I went back to the thread and wanted to post an update, since I had called Verizon for help. But, when I tried to reply, it said at the bottom of the thread  "Sorry either you cannot reply to this topic or you have not verified your." It ended abruptly, so I have no idea what I have not verified, but I was able to post to this topic earlier this week. I cleared cookies before logging in today, but that did not help.

Can anyone tell me what I need to do to be able to post to the topic again?

BTW, the Verizon technician uploaded software and mentioned a glitch, so hopefully my problems with the STB are over.

Thanks!

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  • STBs

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dexman
Community Leader
Community Leader

I'm not familiar with the original topic, but, if a topic is marked "solved", no additional comments can be left.

In that situation, a new topic can be opened with the URL to the old topic included in the comments.

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dexman
Community Leader
Community Leader

I'm not familiar with the original topic, but, if a topic is marked "solved", no additional comments can be left.

In that situation, a new topic can be opened with the URL to the old topic included in the comments.

scififan1
Enthusiast - Level 3

Hi! Ah, ok - I did not mark it solved, but someone else might have. Thanks for this very useful info!

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