Just tried swapping my old Motorala STB for the new Fios Tv+ setup. Starting in Aug '24 I was notified several times, by Verizon, that my old STB was being phased out & I would receive new equipment automatically. The Verizon correspondence clearly states that an upgraded router my be required at "NO EXTRA CHARGE TO ME."
It is now Apr '25 & I had to contact Verizon because the on demand features stopped working on my old box & I had yet to receive the new equipment. For 2 hrs I with 3 different customer service agents. The first 2 agents were quick to try to charge me for a new router because I currently have the Fios G1100. I refused, citing the verbiage on the notices I received from Verizon. I even pasted the Verizon emails into the chats. Both times, I was disconnected immediately after providing the proof of Verizon's promised to upgrade the router for free if needed. The 3rd agent actually completed the STB order & advised me that I wouldn't need an upgraded router because the "G1100 is compatible."
I received the new VMS4100ATV & the wireless Fios Tv+ streambox. I went through the set up procedure & I am now staring at an error msg that says; " Error code 108, non-compatible router detected." Anyone have the same issue? Any advise?
