Gizmo Watch step counter does not work
User94
Enthusiast - Level 1

I have two children with Gizmowatch 2's. Both of them randomly have problems with step counter. Some days it shows 0 steps. Other days it counts up to a random number and stops (188, 1466, etc.) I've replaced one of the watches. I've turned them off and on. I've turned the feature off and on. I've updated the devices. I've made sure they have the date/time set properly. I've uninstalled and reinstalled the app.

My kids are /extremely/ disappointed that their smartwatches don't work properly. We literally start the day every day with them testing the step counter feature and telling me that it is/isn't working. When they get home from school, every single day, they tell me it stopped counting at some random time during the day. Very disappointed.

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zeroth
Newbie

Any response to this issue? Same problem here. I've been thru the numerous threads about the same topic, have done factory reset, checked for latest firmware, made sure step count was enabled, make sure time/date sync was enabled... no luck.

@vzw_customer_support can you offer any further guidance? Also please post the resolution to these threads (most just end with "please send us a private message") so others can benefit from the knowledge. Thanks!

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vzw_customer_support
Customer Service Rep

We are truly sorry to hear you are having an issue with the step counter, zeroth. You have taken excellent steps to troubleshoot the issue. After an extensive search of our forums, we have not yet found a resolution. The reason the threads end in a private message is that we access the accounts individually. Many customers then report that a replacement device made things better. Replacing the device is not a guarantee for solving the issue, but does this information help?  -George

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Amschaff
Newbie

If the private messages have a fix for the step counter can you please share it? I’ve had the watch two days and it’s already not working.

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vzw_customer_support
Customer Service Rep

We can take a look into what's going on with your watch. Please send a Private Note. 

*Gen

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PungoBuddha
Newbie

Our gizmo watch step counter is not working either. Any assistance here would be greatly appreciated.

 

thank you.

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vzw_customer_support
Customer Service Rep

Let's work together and make sure you are able to use all the device features. When did you start having issues? Do you have any updates available for the watch or the Gizmo Hub app?

~Gina

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sbingham
Newbie

Hey can you help me? i'm having the same problem

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vzw_customer_support
Customer Service Rep

We can certainly help you look into this situation, sbingham. We sent you a Private Note so we can continue working together.

 

-Jason

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Bcalpin
Newbie

When will this be fixed?  

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

Hello! Are you trying to set up a new Gizmo watch or are you trying to activate it?

*Leyla

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vzw_customer_support
Customer Service Rep

We are here for your support. What concerns are you experiencing with the Gizmo Watch? When did this start?

-Sylvia

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