Apple Arcade number verification

[DanJoCol]

I received the text to activate apple arcade on my phone, but when I go to the app I receive the following message:

This phone number could not be verified for this subscription.  Contact Verizon for help.

[vzw_customer_support]

@DanJoCol  wrote: I received the text to activate apple arcade on my phone, but when I go to the app I receive the following message:     This phone number could not be verified for this subscription.  Contact Verizon for help.

DanJoCol, glad to see you want to make use of the Apple Acarde. Sorry you're having some trouble with getting it set up. To get a few more details, were you previous using Apple Acrade at all? Is the line you're trying to set this up on, the same one which signed up for the perk/service? 

-John

[francisyang111]

I have the same problem. Have you contacted the customer service?

[vzw_customer_support]

Hi, francisyang111. Help is here. Just to confirm, you are receiving the same error message? And this is for the line that does have the perk activated, correct? 

-Natasha

[KalebLewis]

Having the same problem

[vzw_customer_support]

We're sorry to read about the issue with setting up your Apple Arcade. We're here to help. When did you set up the Apple Arcade perk? ~Peter

[gibblsworth]

Same problem for me too

[vzw_customer_support]

We're here to help with your concern. When did you set up this Apple Arcade perk? ~Peter

[MattF2]

Same problem here. Tried multiple times today

[vzw_customer_support]

We're sorry to read that you're not able to set up your Apple Arcade. Are you receiving the same error message?  ~Peter

[Picopico]

Is there a solution to this problem yet? Thanks. 

[vzw_customer_support]

We're here to look into this concern. Are you still having an issue with this verification? ~Peter

[Cgreenslade87]

Having the same issue. I’ve tried everything 

[ss817]

Same thing for me.  Only have 1 iphone on my account, it shows that it is . Spent a couple hours on the phone with VZ and Apple last week.  Got a ticket opened on Friday and was told I would hear back within 48-72 hours, but here I am 5 days later with no response and no resolution.  Account says it is active on the line, but every time we try to activate it on the phone, get the same error message that we need to contact VZ.

[vzw_customer_support]

Hello, ss817, we can check to see if three is an update on the ticket that was sent in last week. So we can better assist, we will be reaching out via Private Message.

-Lauren

[JLchapp]

Same problem here. I’ve tried several times and nothing. 

[vzw_customer_support]

JLchapp, we're sorry about the problem with your Apple Arcade. Please be on the lookout for a Private Message so we can better help you.

~Jesse

[gloomunicorn]

Same issue for me. I did have Apple Arcade but cancelled my subscription when I saw I could get it through Verizon. Tried multiple time and got the same error message. What is the solution? 

[vzw_customer_support]

We are terribly sorry to see you are encountering Apple Arcade set up issues. Let's make sure you are able to get your game on.

We want to ensure everything is being done as expected, please attempt to add the subscription by following the steps on this link: https://www.verizon.com/support/knowledge-base-237109/.

Please keep us posted on the results.

~Gilbert

[maranol33]

Since Verizon cant seem to get their act together (support is clueless and engineers cant even send a working link), here is the solution

Open Settings App on your device

Click on your initials or picture at the top 

Click Subscriptions

Scroll down to  'Verizon Plan Benefits'

Select Arcade and follow instructions.

[2kittens]

Thank you!  This worked for me.