I received the text to activate apple arcade on my phone, but when I go to the app I receive the following message:
This phone number could not be verified for this subscription. Contact Verizon for help.
@DanJoCol wrote: I received the text to activate apple arcade on my phone, but when I go to the app I receive the following message: This phone number could not be verified for this subscription. Contact Verizon for help.
DanJoCol, glad to see you want to make use of the Apple Acarde. Sorry you're having some trouble with getting it set up. To get a few more details, were you previous using Apple Acrade at all? Is the line you're trying to set this up on, the same one which signed up for the perk/service?
-John
I have the same problem. Have you contacted the customer service?
Hi, francisyang111. Help is here. Just to confirm, you are receiving the same error message? And this is for the line that does have the perk activated, correct?
-Natasha
Having the same problem
Same problem for me too
Same problem here. Tried multiple times today
We're sorry to read about the issue with setting up your Apple Arcade. We're here to help. When did you set up the Apple Arcade perk? ~Peter
We're here to help with your concern. When did you set up this Apple Arcade perk? ~Peter
We're sorry to read that you're not able to set up your Apple Arcade. Are you receiving the same error message? ~Peter
Is there a solution to this problem yet? Thanks.
Having the same issue. I’ve tried everything
We're here to look into this concern. Are you still having an issue with this verification? ~Peter
Same thing for me. Only have 1 iphone on my account, it shows that it is . Spent a couple hours on the phone with VZ and Apple last week. Got a ticket opened on Friday and was told I would hear back within 48-72 hours, but here I am 5 days later with no response and no resolution. Account says it is active on the line, but every time we try to activate it on the phone, get the same error message that we need to contact VZ.
Hello, ss817, we can check to see if three is an update on the ticket that was sent in last week. So we can better assist, we will be reaching out via Private Message.
-Lauren
Same problem here. I’ve tried several times and nothing.
JLchapp, we're sorry about the problem with your Apple Arcade. Please be on the lookout for a Private Message so we can better help you.
~Jesse
Same issue for me. I did have Apple Arcade but cancelled my subscription when I saw I could get it through Verizon. Tried multiple time and got the same error message. What is the solution?
We are terribly sorry to see you are encountering Apple Arcade set up issues. Let's make sure you are able to get your game on.
We want to ensure everything is being done as expected, please attempt to add the subscription by following the steps on this link: https://www.verizon.com/support/knowledge-base-237109/.
Please keep us posted on the results.
~Gilbert
Since Verizon cant seem to get their act together (support is clueless and engineers cant even send a working link), here is the solution
Open Settings App on your device
Click on your initials or picture at the top
Click Subscriptions
Scroll down to 'Verizon Plan Benefits'
Select Arcade and follow instructions.
Thank you! This worked for me.
I am having the exact same issue and this is the first time I’m using Apple Arcade at all
Thank you for reaching out to us on this platform.
More information on the link below:
https://www.verizon.com/support/knowledge-base-237110/
~Maria
Thank you for providing a working solution! Seems something is broken with their link. Hopefully some of the folks above with useless tickets and apologies get a chance to see this
I hope both sides of your pillow are always cold!
I am having the same problem and have had Apple Arcade with this exact line before
Same issues. Verizon store set it up. Yes on this line. Said we may need to wait a day then use the settings/subscription method. Went on vacation for a week trying that method every day. Still says setup needed and will be ready in 15 minutes. Clicked the link about 20 times now. Just says “cannot verify this number, contact support” without support responding. Nothing in this thread works.
Happy Tuesday! Being on top of your service is vital, especially if you are managing your Apple Arcade. Verizon is here to help. We sent you a Private Message.
I’m having the same issue.
We're here to help! What is the exact error message you're getting when you attempt to subscribe to Apple Arcade?
-Katie
