Verizon supposedly shipped out my free promotional Nintendo Switch, but I have yet to receive it. I have been back and forth with the retail store that UPS shipped it to, UPS, and of course good old Verizon. When I spoke to the retail store, they say to contact UPS. When I contact UPS, they say that Verizon (the shipper) needs to file a claim with UPS. Today I was on the phone for an hour with 3 separate representatives from Verizon who were not helpful in any single way. The third person I spoke to gave me a run around and told me I need to contact UPS. I am incredibly frustrated and at this point, so should I file a police report? This is ridiculous. I switched from Comcast to Verizon and now I'm questioning why I chose to make the switch.
