I wound up having to be out of the country for a year and when I approached Verizon to see what I could do, an agent advised me to suspend my service for 90 days, and then after those days were complete I should suspend again. He assured me I could suspend the service multiple times until I returned to the USA. The 90 days have completed, but when I tried to suspend again, I was informed that, while they could see the conversation I spoke of, and confirmed that the previous agent DID in fact tell me that it was possible, I was still denied a suspension. It turns out the previous agent was wrong, but used that wrong information to keep my account. Doesn't Verizon have some liability here?
#Verizonwireless #liedto
Hello CWhipple. We know the importance of ensuring you have the information you need when it comes to suspensions. Here is a link to our suspension policies for your review: https://www.verizon.com/support/suspend-service-faqs/. Please be sure to let us know if you have additonal questions.
-Tanisha
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