20 months ago I purchased 2 pixel 3xls on a Verizon BOGO. I understand that per the contract I was locked into service for 24 months with 24 month device payments. With 4 months left on the contract one of the phones is broke. I wanted to purchase a new phone with cash, have the new phone take over the BOGO phone while I continued to make my remaining device payments for the remainder of the 24 month contract. Not looking to switch carriers.....not looking for any break or promotion or anything. I just want to replace the broken phone while I continue to pay for it. Verizon said if I do this they will charge me $250 and that I have to have the same phone for the 24 month cycle. Absolutely ridiculous on their part. In 4 months they will lose me as a customer over this issue which would have cost them ZERO to resolve
