Ever since I swapped from Sprint back to Verizon I lost the ability to connect to Chat Features (Google RCS) on my Pixel 2 XL. My wife's Pixel 3 connected just fine. Speaking with technical support there is a feature that they can enable called "Google RCS for Pixel 3". The Verizon support was able to find this by comparing my wife's phone (pixel 3) and mine (pixel 2). I asked if there was a bypass and she said she would ask Tech Support. After waiting about 15 minutes she stated that the only devices that are supported right now (and as of oct 2019) were the pixel 3 (including variants) and Samsung S9/9+. I do know of people reporting that they have Chat Features working on other devices so my guess is its hit and miss.
I have tried all of the troubleshooting help on the google pages and nothing has worked. I have reached out to Google and they are saying its a Verizon issue. Even buying a newer phone wont fix this issue. I commented that if I owned the new Pixel 4 that it probably wouldn't work either and she stated the Google RCS feature is only available for the 2 devices.
Anyone from the community or representative have any different solutions for this?
In doing some research, I have found the following method to get Google RCS to work on your Pixel 2XL.
NoahS_VZW
Thanks for the reply. I have tried the solution below but I am still stuck at "Setting up...." Trying to Verify Your Phone number. I have also followed all the troubleshooting steps on Google's Chat Features page (Link below)
Sure thing! What exactly happens when you say it is stuck? How long has the device been stuck for?
Thank you, Orion6284. When it goes to verify your number, does it get an error message, or does it time out?
PeterP_VZW
No error message it just stays at verifying. The button for retry comes up again. I press it but nothing changes.
Thank you for the additional information provided, Orion6284. In your screenshot, I noticed you are currently connected to Wi-Fi. Can you disable Wi-Fi to allow your device to verify the number using the mobile network? Keep us updated.
I turned off the Wi-Fi and pressed retry twice over a 15 minute span and no change.
Thank you, Orion6284. Let's try something.Close the Message app then go to Settings, then Apps. Then go to Messages and then go to Storage, then Clear Data. Then go back to the Message app and try setting up RCS.
PedroM_VZW
I have performed the task and still the same problem.
Thank you for working through this with us. Let's get a few more details. Has there been any change with your messaging issue?
JenelleW_VZW
There has not. Unfortunately I have been unable to complete the setup of Chat Features. I worked when I was with Sprint, but has stopped working with Verizon.
I have followed all of the troubleshooting steps with Google again. I spoke with Google Support and they have stated to contact the carrier.
Thank you for that information. Where was the device purchased at?
RobertH_VZW
Google Play Store.
At this time, Advanced Messaging (RCS) is only available through our service on Galaxy s9/S9+. Please see this link for more details: https://www.verizon.com/support/advanced-messaging-faqs/ .
EllisandraC_VZW
It started working yesterday. I uninstalled the Carrier Services application, clearing the storage in Messages, then restarting the phone. I reinstalled Carrier Services and went into the app to enable chat features. About 30 minutes later I checked and it was connected.
I dont believe the statement about Galaxy S9 is correct. There are a lot of people that have reported other devices that work with Chat Features (RCS) working on Verizon's network.
In this instance I am not sure if it was something Google or Jibe did to enable it.
Thanks for the feedback Orion6284. Please let us know if there is anything we can assist with.
RosanneM_VZW
Start a new topic or ask questions in the open forum.
