I was double-charged for a single bill and I have been on hold for 2 hours in the live chat. I'm switching to AT&T. Worst Customer service ever.
@RyanHarbin wrote: I was double-charged for a single bill and I have been on hold for 2 hours in the live chat. I'm switching to AT&T. Worst Customer service ever.
Was this bill the first bill? Or did you change your billing cycle date recently?
No I had it set at due date for the bill and I now have two charges for 129. on 01/17/2020
Is this a first bill?Was the bill deducted from your bank twice? Not 'pending'?Have you read the online bill?
Does the amount billed differ much from the expected bill amount?
RyanHarbin, being double billed is not something we wish to see happen. We apologize for this negative experience and long hold times. Has this issue since been addressed by our Chat Team?
If not we can reach out to you directly to properly address your bill. Thank you.
AlanS_VZW
Just to clarify, is this double charge showing on your Verizon bill, or on a bank statement?
RosanneM_VZW
