Message+ - MDN Has changed message after poweroff

tecboy, this message populating every time during start up would definitely grind my gears. Let's do all we can to get Messages+, and your Pixel, both on the same page. This behavior is currently being reviewed, however, I have a step that can help stop this. If you go to Settings > Apps > Message+ > Permissions > Please check under Storage and ensure this setting is set to ON.

This helps ensure that the app is able to store and save this information so that you do not have to set up a profile every time.

Please keep us posted if this helped out. Thank you!

NicandroN_VZW

Drmsofia

I also get the same message and the app appears to load as if it was just installed after a restart.

Madmann

i too had this issue, HAD
it appears as if i may have fixed it. it began after a recent android update bringing my pixel xl to version 7.1.2.

it appears as if this update changed at least one setting in my app, message+

settings >apps >message+

went to storage and cleared data and cache, back up one screen tp app info. scroll all the way down and look under advanced where you should see modify system settings. this is what i believe was changed as part of the update. changed mine from no to yes and powered down, not a restart just to be sure.

hasn't been long since i made this change but so far all test messages have not generated this message again.hope this helps

tecboy

I tried everything listed above...the user still has the issue ....after a battery discharge..when phone is charged and powered on..Message+ starts up like it is a new user...once setup screens scrolled thru...all old messages repopulate...as mentioned...once i did catch a popup where it stated MDN has changed...resetting app....it said a little more but i couldnt read everything as the window closed fairly quickly...

I tell you what...this Pixel phone has had more glitches than any other smartphone i have supported combined...Bluetooth randomly shutting off....ringer staying on silent after a call because phone cannot come out of Do Not Disturb mode...(which going in to dnd mode while on a call is normal behavior)....this is just naming a couple....both were documented bugs with Google...not sure if they ever fixed them or not...

I apologize for the trouble. We want to cover all options. You mentioned the steps you have covered, have you tried making sure the application is up to date? You mentioned resetting the application. Did that mean clearing the applications cache? If not, I would suggest that next.

Verizon_Customer_Serivce

If my response answered your question please click the *Correct Answer* button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

tecboy

cleared data and cache for app....checked permissions as mentioned above....app is up to date.....

what next?

Fantastic! We appreciate your time, patience, and troubleshooting assistance too. Have you also completed a quick soft reset of your device by powering it completely off for 30 seconds, then powering it back on? Once it powers back on, please let us know if the issue persists. I hope this is beneficial.

RobertC_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

MrGeeDub

I'm having the exact same issues on my Google pixel XL. I just upgraded to Android Oreo 8.0, and the issue persists. Please fix.

JAABES34

This has been going on on my Pixel XL for over a month, what can I do?

I’m sorry to learn of the issues you are experiencing with your Google Pixel device, MrGeeDub. At this point, I would recommend deleting the application, power your phone off and on, download and reinstall the app from the Play Store again and test. Keep us posted.

AntonioC_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MrGeeDub

Thank you for your response. I have tried your suggestion several times and

it is not working. Your app needs to be updated to be more compatible with

the current versions of Android. The reason this is primarily affecting

Pixel owners is because Pixels get the Android updates a lot quicker then

the majority of your other Verizon phones. This issue will eventually

affect everybody if it is not addressed soon. Thank you.

On Aug 24, 2017 9:41 AM, "vzw_customer_support" <forums@verizonwireless.com>

Ann154

I have a Pixel as well, but I don't see this issue probably because I use the Google Messages application instead.

JAABES34,

We hear you. It's important to us that you are able to use your Message + app. Have you been able to try the steps listed in the thread above? Is your Message+ app up to date?

JosephT_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MrGeeDub

These issues only effect the Messages + app. The Android Messages app works great. The only reason I even bother with Verizon Messages is because I want my texts synced between my phone, tablet and PC.

Other issues with Verizon Messages + since I upgraded to android Oreo 8.0 a few days ago:

I tried to send a small audio file to a friend and it never went through. Just showed as "sending" indefinitely. I switched over to Android Messages, sent it again, and it went through immediately.

I tried to share a contact card, and I got an error message that said, "Could not parse the name card." Once again, I switched my default messenging app over to Android Messages and the contact card went through immediately.

I'm also having issues with photos taking forever to be sent, and some of them not even making it to the recipient. When I use the Android Messages app, the photos are sent immediately.

Serious issues with Verizon Messages Plus and these newer versions of Android. Especially Oreo 8.0

MrGeeDub, we appreciate all of the details you have provided us and I want to be sure all of your concerns with the Messaging app are addressed.

I was able to send you a private message to continue discussing the issues you are having. We look forward to working with you.

SteveR_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Stangafied

I am having this same exact issue with the message+ app on my Pixel XL. Have had this issue since I received my phone back in May(2017). This did not just start with the 8.0.0 update of android but has been ongoing for the entire time for me. Every reboot of my phone produces the same result, as soon as I launch the app I get a nice long "Service Starting" progress bar followed by a Public/Private Profile setup each and every time following a reboot. If I do a complete power off, wait a few minutes and power on, I get an additional "MDN has Changed!" error message upon app launch and then the Starting Service/Profile Setup nonsense. I have checked app permissions, all are enabled. I have wiped data & cache, no effect. I have uninstalled the app and reinstalled multiple times, no effect. I have done everything short of a full factory reset to try and correct, which I will not do. The problem is with Verizon's app and they need to fix it. 1 Star review on Google Play from me until this issue is resolved.

tsurugi90

I have this same issue with my Pixel XL with android 8.0.0

Every time I restart the phone, I have to go through setting up the app all over again. I have uninstalled and reinstalled. I have checked for phone updates. I have checked in the settings to ensure that the settings are all set to on. I would really like for this to be fixed. I really like that the app syncs my texts across all my platforms, but if this continues to be an issue, I won't be able to use it. Please get someone working on this ASAP

tsurugi90,

We can relate to how irritating errors can be, and we want you to be able to enjoy your app jut as much as you do. Help is here. Please go to Settings > Apps > Message+ > Permissions > Please check under Storage and ensure this setting is set to ON then test. What happens?

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

tsurugi90

It has been on the whole time. I checked after reading this 'fix' in a

previous post on the thread. I have tried all the troubleshooting options

you all have listed for this with no results.

On Fri, Nov 17, 2017 at 11:02 AM vzw_customer_support <

Thank you for the clarification, tsurugi90. Multiple customers have reported the same error on the Pixel device so we have escalated the issue to our device moderators. Our specialists have lifted the issue to the Message + app developers and we have been advised that there is another update coming for Message + that will resolve this issue. In the meantime, you can use the stock Messages app in order to avoid having to setup your messages app each time your phone is power cycled. I hope this information is beneficial.

LaurenC_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

My wifes PIXEL after being off overnite starts as though the app was never installed. Each morning when selecting the app it says starting service then it goes thru the public private routine. We have followed ALL the suggestions as stated, clear cache, chechk storage , accesability. This is getting very frustrating, Verizon even replace phone to no avail.

Here we STILL are, it has been almost two weeks since my last post, about two months with the issue and still no solutions. And before asked I have the newest update, the phone is running 8.1.0 android, Dec 5th security patch. Message + ver. 6.5.0. And now my wifes phone is now acting worse, if the phone is shut down overnight to charge sometimes we have to reboot the phone 3-5 times to get "Message+" to open, it freezes mid start-up. If it wasn't such a pain I would switch phones with her but I feel that the issue is NOT in the phone, it is in possibly the software or the user profile. Hey Verizon how about a REAL Present solve this for the NEW YEAR.

Xgasman, your time is truly valuable and we understand how important it is to make sure the messages + application is working correctly on your wife’s device. Please allow us to further review the details. Can you please follow this link http://vz.to/2DVhgjh to check and see if the messages + application is set up as the default messaging app? Also, you have mentioned your wife received a replacement phone, can you please let us know if the messages + app has ever worked properly on her original Google Pixel device?

We would also like for you to uninstall the updates for the messages + application. To do so please go to settings> Apps & notifications > Messages + app> select Uninstall updates to the app to go back to the factory version of the app. Once updates are uninstalled, open your messages + app and go through the initial set-up. Please keep us updated on the progress.

I have also sent you a private message to assist with further escalating this concern should the issue persist. Please respond to that private message. Thank you.

SylviaT_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Have followed your steps as requested see attached images, first Message+ was already set as SMS app, second there is no option for a factory version , it's either force stop or uninstall. Lastly this issue has existed from day one with both the original and replacement phones.

After following your steps the issue still exists.

WHAT NOW?

I've made a decission, you can't seem to find a fix or respond so I have gone to a different SMS app.

I must apologize, after repeated tests my earlier statement

that “after the 6.5.1 update it seemed to be working if you wait for 10 minutes” is not correct.

The problem still persists even after waiting for 20 minutes. I would like to go back to 6.5.0 to do some additional testing.

VzW - can someone post here when you believe you have this fixed so those of us who would like to use the app can come back, after it is fixed?

Thank you,

Thasian483,

We always want to make sure that you have no issues with your texting. Have you attempted to force stop the app?http://vz.to/2lxfeND. Are there any issues if you use the stock messenger?

JosephT_VZW
Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

so any other app seems to work. The reason I would like the Message+ app to work, I use the ability to share with my tablet. When it works the app is great. And again, the only issue I have when I restart my Oreo device, Message + must be restarted as if it has never been started, so I get the "start messaging" and do you want a public profile prompts. So for now I am using another app.

I went to another app for the same reason. After talking to the fifth tech support who finally told me that they know this is a bigger problem then they are willing to admitt, and as of yet they can't find an answer.

TamaraH_VZW

Thanks so much for your posts. This has been going on for quite some time. We have information that will help everyone listed in this thread.

Please go to Settings > Apps > Message+ > Permissions and toggle storage off and then back on. Then power cycle the device. If the behavior still persists, uninstall the application and then reinstall the application again Uninstall Apps - Pixel / Pixel XL, Phone by Google | Verizon Wireless After the install, power cycle the Pixel. Once the device powers back on, set up Messages+ again and retest. If this does not resolve this behavior, reply with an update.

TamaraH_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Not sure about anyone else, but, after testing with 6.5.2 installed, it appears I can reboot, restart, power off and back on without the need to restart VzMessage+. Message+ works correctly again.

Thank you

may have spoke a bit early. Found if I have Message+ running in the background, it will "sync - Temp background process" at a restart and I can open it without "Start Messaging", however, if it is not running in the background, there is a chance it may need to be restarted after the device full boots. So it is getting there.

Well, thought I would give Message+ another shot, installed version 6.6.3 of the app. It is acting a bit different, after installation and setup, tried a couple of reboots, now I get a Message syncing indication, but when I open the app, it needs to be restarted. So seems like the original problem, EXCEPT, now a new issue with 6.6.3. I have an LG Urbane 2 watch, so it uses Message+ as part of the ability to make/receive calls. If I go through the complete Call Setup on the watch, Message+ no longer sends messages to the watch, however, if I do NOT complete the Calling Setup on my watch, Message+ seems to work fine (on my watch) at least in my first round of testing.

Watch is also running Message+ 6.6.3

Android Wear (now Wear OS) 2.9.0.185 (both devices)

So, kinda looks like 2 steps forward, and 3 giant steps back.